Skip to content
Mohan Selvan
All projects
Agentic AI2024

Customer Retention AI Pipeline

An explainable AI pipeline that flags customers likely to leave, explains why, and suggests how to keep them.

Code

What it does

  • It looks for warning signs in customer data, such as unresolved issues, high fees and regional risk.
  • A risk model scores each customer, and an AI model (Gemini or OpenAI) explains the result.
  • For each customer, it gives a risk level (low, medium or high), the warning signs it found, a personalised retention action and the reasoning behind it.

It is especially relevant to finance and telecom companies.